Returns & Exchanges

UK Returns & Exchanges:

How Do I Return / Exchange An Item?

- Please email us at marketing@9elephants.co.uk to initiate your free return / exchange

- In the subject line write RETURN REQUEST or EXCHANGE REQUEST

- In the email please write your order number and which item(s) you wish to return / exchange

What Happens Next?

- We'll send you a pre-paid postage stamp as a QR code

- You'll place the returned / exchanged items in suitable protective packaging

- You'll take your package to your nearest Post Office and scan the QR code

- Once we receive your return, we'll process your refund immediately

Return / Exchange Eligibility:

To be eligible for a return:

- Your item must be unused with tags

- A return request must be sent within 28 days of purchase

Refunds:

Once your return is received and inspected, we’ll let you know whether it’s approved. If approved:

- A refund will be issued to your original payment method

- Please allow up to 10 business days for your bank to process your refund

Condition Requirements:

- Items must be unused, unwashed, unaltered, and free from marks, stains, or damage

- All original clothing tags must be attached as they were when purchased

Non-Returnable / Exchangeable Items:

We cannot accept returns / exchanges on:

- Items that have been used, washed, altered, stained, or damaged

- Items without original tags

- Final sale items

Important Notes:

- Returns must be sent back to us using our returns service

- We are not responsible for returns sent back to us not using our returns service

Damage or Issues:

If your order arrives damaged, defective, or incorrect, please contact us immediately so we can make it right and send you a replacement.